Delivery & Returns
We offer a variety of delivery options to suit your needs:
Free Standard Delivery:
- Delivered within 2-3 business days.
- Perfect for those who aren’t in a rush and want the most economical option.
Premium Delivery:
- Get your order faster with one of our premium options:
- Royal Mail Tracked 24: Delivered next business day.
- Evri One Day Delivery: Delivered next business day.
- Both premium options cost £5.99.
- Ideal for those who need their items quickly.
Please note:
- Order cut-off times for same-day dispatch may apply, especially during peak periods. You’ll see the cut-off time clearly on the checkout page.
- Delivery estimates are provided by our carriers and are not guaranteed.
We’ll keep you updated on the status of your order with tracking information once it’s dispatched.
RETURN POLICY
Hassle-Free Returns & Exchanges
We understand that sometimes things don’t quite fit the way you expect. No worries! We offer a 14-day return and exchange policy on all unworn and unwashed items with original tags attached.
Here’s how it works:
- Initiate a return or exchange request by contacting our friendly customer service team within 14 days of receiving your order. You can reach us by WhatsApp chat or contact us form .
- Once we receive your request, we’ll provide you with a return shipping label (note: return shipping costs may apply).
- Securely pack the items you wish to return or exchange and send them back to us using the provided label.
- Upon receiving your return, we’ll process your refund or exchange request within 3 – 5 business days.
We want you to be completely satisfied with your Brooklime experience! If you have any questions about our shipping or return policy, please don’t hesitate to contact us.
